If you notice a mistake with your order after receiving an order confirmation email, please email us to contact@turtles.co.uk

You will receive a confirmed email including your order information by system automatically once you pay for your order completely.

Yes, we do. Once you complete your payment, you will receive an email with a tracking number.

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

You will not be charged any consumption tax by Turtle Fashions. However, you may need to pay the customs duties by yourself if there is any.

Paypal, all major credit cards, American express, Shop pay, Maestro, Diners Club, Discover, Klarna, Applepay and Googlepay are accepted.

We take security very seriously and do not process any of your payment information ourselves. All payment methods Turtle Fashions offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transaction.

Don't worry about it. Turtle Fashions promises an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

Delivery Time= Processing Time + Shipping Time. Please check the shipping policy. 

We are happy to ship our products to the USA, UK, Canada, Australia, New Zealand and Europe.

As we ship from different warehouses, you may receive more than one parcel for the same order.